Who is Brian Charlonis?
A senior digital professional who blends business strategy with technical and creative insights.
A global digital consultant and key contributor across account, technology, and creative teams, reimagining digital experiences based on insights that drive business value, and deliver exceptional customer experiences (CX) for some of the world’s most well known companies and brands.
What is his story?
Beginning a career with a BFA, worked at marketing agencies across Connecticut and New York City as a designer, animator, illustrator, and web developer. Progressed to front-end and Windows application development roles while attending graduate school, ultimately earning an MBA.
Leveraged this experience to join account, program management, and strategy teams within marketing agencies. Took on Marketing Manager roles for both a software developer and a large regional health system, before becoming a global consultant.
Over the past 11+ years, served as a Senior Digital Consultant,
partnering with some of the world’s most well-known brands to deliver “Better-than-Great” customer experiences, prioritizing business value.
What is his professional experience?
Associate Director
Cognizant Technology Solutions
(Global Consulting Firm)
Account Supervisor & Senior Project Manager
Sudler & Hennessey
(NYC Marketing Agency)
Account Manager
IMC²
(NYC Marketing Agency)
Account Supervisor
Colangelo Synergy Marketing
(CT Marketing Agency)
Marketing Manager
Western Connecticut Health Network
(Academic Teaching Hospital, Regional Health Network)
What is his project experience?
Banking & Financial Services, Healthcare, Pharmaceuticals, Insurance, Hospitality, and Retail.
Extensive Fortune 500 project experience across regulated industries.
Sumitomo Mitsui Banking Corporation (SMBC), Wells Fargo, Dun & Bradstreet, J.P. Morgan Chase, World Bank Group, Discover Financial Services, American Express, TIAA, The CFA Institute.
Prudential, AIG, Aetna, Cardinal Health/Edgepark Medical Supplies, Pfizer/Zoetis, Western Connecticut Health Network, Avalon Bay Communities.
The Coca-Cola Company, Blue Triton Brands/Ready Refresh, PepsiCo, Microsoft, ATD, EZ Corp, Sotheby’s International Realty.
What is he good at?
Project Management & Relationships
- Ability to bridge & align multiple stakeholders
- Experienced managing team & client relationships
- Formalizing requirements
- Defining project success
- Large-scale Agile project planning and management
- Managing project risk & mitigation
- Agile delivery prioritizing business value
- Road mapping business value
- Management of backlog & new insights for development
Stakeholder Research
- Identifying knowledge gaps and research planning
- Stakeholder interviews
- Market and Competitor analysis
- Design Thinking Workshops
- Persona and Journey Map development
- Research analysis & key findings
Concept & Design Development
- Translating research findings into actionable design & development decisions to support business
- Rapid prototype development
- Concept testing & refinement
- Agile methodology development
Customer Experience (CX)
- Delivering measurable project success as tactics to support strategy
- New insights to backlog & drive future development
- Including AI for automation and enhancing digital experiences
- User Experience (UX) strategies:
- Reduce effort
- Solve and avoid User Interface (UI) problems
- Crafting empathy into the voice and tone of the experience for the logged-in user
- Hyper-personalization
What is his approach?
Professional experience has leveraged an accelerator process built on ideas from The Lean Startup by Eric Ries, and Agile delivery methodology.
Think big, start small. Fail fast. Scale what works.
What does he do for fun?
Weekend adventures across New England.
Staying up-to-date with Web 3 projects, investing in TradFi and digital assets. Playing bass guitar. Hiking, skiing and snowboarding. Motorcycles. Sailing, kayaking, and boating of any kind. Carpentry, and DIY projects in the kitchen, garage and yard.
May I show you my Portfolio?
Say hello and I’ll share the password.