Portfolio

A curated body of work spanning AI strategy, enterprise customer experience, and Web3, across regulated organizations, independent research, and applied experimentation. Each case study reflects how I frame problems, align stakeholders, and build systems that scale.

Full case studies are password-protected. Connect on LinkedIn.com if you would like access.

Selected Case Studies

AI Strategy

AI • CX • Product Strategy • Labs

Human-in-the-Loop CX System

Designed a human-in-the-loop service blueprint defining AI and human touchpoints, escalation logic, ethical controls, and CX impact metrics.

AI Strategy Framework Regulated Flux 1.0

AI • Product Strategy • Labs

AI Strategy Framework for a Regulated Enterprise

Developed a comprehensive AI strategy framework covering governance, operating models, risk management, and measurable outcomes.

Enterprise CX

AI • CX • Product Strategy

Big Data Social Listening & Decision Intelligence Platform

Delivered a global, big data–powered social listening and reporting platform with automated alerts and executive dashboards—enabling faster, insight-driven brand and marketing decisions at scale.

Modernizing Global Cash & Treasury Management Through Research-Led CX Design 4 TTI Flux 1.0

CX • Product Strategy

Modernizing Global Cash & Treasury Management Through Research-Led CX Design

Delivered a global, big data–powered social listening and reporting platform with automated alerts and executive dashboards—enabling faster, insight-driven brand and marketing decisions at scale.

Intelligent Sample Management Platform for Veterinary Diagnostics TTI Flux 1.0

CX • Product Strategy

Unifying Internal Ecosystems Across Real Estate Brands 5 TTI Flux 1.0

CX • Product Strategy

Empowering Financial Advisors Through Design Thinking TTI Flux 1.0

CX • Product Strategy

From Transaction to Relationship Redesigning Luxury Apartment Renewals 4 TTI Flux 1.0

CX • Product Strategy

Web3 & Blockchain

DeFi Protocol Opportunity Analysis TTI FLux 1.0

Product Strategy • Web3 • Labs

DeFi Protocol Opportunity Analysis

Produced a protocol opportunity analysis covering mechanics, risk, market sizing, and strategic recommendations.

Web3 Product Strategy for a Financial Institution TTI Flux 1.0

Product Strategy • Web3 • Labs

Web3 Product Strategy for a Financial Institution

Developed a Web3 product strategy with prioritized use cases, regulatory considerations, and a phased roadmap.

AI Strategy Case Studies

AI • CX • Product Strategy • Labs

Human-in-the-Loop CX System

Designed a human-in-the-loop service blueprint defining AI and human touchpoints, escalation logic, ethical controls, and CX impact metrics.

AI • Product Strategy • Labs

AI Strategy Framework for a Regulated Enterprise

Developed a comprehensive AI strategy framework covering governance, operating models, risk management, and measurable outcomes.

HI + AI The Value of Human Intelligence in AI Experiences 3 TTI Flux 1.0

AI • CX

HI + AI : The Value of Human Intelligence in AI Experiences

Developed a breakout-session experience exploring human-centered AI principles in practice.

Prompt UX System for Enterprise Teams 6 TTI Flux 1.0

AI • Product Strategy • Labs

Prompt UX System for Enterprise Teams

Created a prompt UX system improving consistency, usability, and team productivity.

AI Product Roadmap for an Internal Platform 4 TTI Flux 1.0

AI • Product Strategy • Labs

AI • Product Strategy • Labs

Enterprise CX Case Studies

AI • CX • Product Strategy

Big Data Social Listening & Decision Intelligence Platform

Delivered a global, big data–powered social listening and reporting platform with automated alerts and executive dashboards—enabling faster, insight-driven brand and marketing decisions at scale.

CX • Product Strategy

Modernizing Global Cash & Treasury Management Through Research-Led CX Design

Delivered a global, big data–powered social listening and reporting platform with automated alerts and executive dashboards—enabling faster, insight-driven brand and marketing decisions at scale.

CX • Product Strategy

Intelligent Sample Management Platform for Veterinary Diagnostics

Delivered a multi-platform, compliant experience that reduced errors, improved lab efficiency, automated reporting, and established a foundation for future AI-driven optimization.

CX • Product Strategy

From Transaction to Relationship : Redesigning Luxury Apartment Renewals

Delivered a proactive, resident-centered renewal platform that increased engagement, reduced associate workload, and laid the foundation for AI-enabled personalization and automation.

CX • Product Strategy

Unifying Internal Ecosystems Across Multiple Real Estate Brands

Delivered a unified, role-personalized platform that became the foundational design system for Realogy’s family of companies—enabling consistency, scalability, and future platform evolution.

CX • Product Strategy

Empowering Financial Advisors Through Design Thinking

Delivered a validated experience strategy and design roadmap, grounded in Design Thinking workshops, that accelerated platform modernization and improved advisor productivity.