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Charlonis.com presents a curated selection of AI-generated artwork on each visit, offering a dynamic and visually engaging experience that reflects the evolving nature of digital creativity.

Hi! I’m Brian Charlonis

Customer Experience Analyst & Product Strategist

I help organizations turn customer data into action — improving journeys, building trust, and driving measurable business outcomes.

Brian Charlonis

What I Do

I specialize in uncovering insights that improve digital experiences, increase customer satisfaction, and reduce friction across complex service ecosystems.

With over 11 years of experience leading CX and digital transformation initiatives in regulated industries like finance, healthcare, and insurance, I combine data analytics, design thinking, and business strategy to solve customer pain points.

My Expertise

CX Research & InsightsVoice of Customer programs, journey mapping, usability studies, stakeholder interviews, and behavior analytics

Data-Driven StrategyTranslating qualitative and quantitative insights into product and service design recommendations

Cross-Functional CollaborationPartnering with product, UX, engineering, and operations teams to align business goals with customer needs

Experience Design LeadershipLeading teams and workshops to drive transformation initiatives and deliver measurable value

Featured Work

Wheels and Tire Shop (TTI) aitubo
American Tire Distributors

Reimagining the POS Experience for Vendors & Their Customers

Prudential Financial

Design Thinking a Smarter Portal for Financial Professionals

cherry blossom tree aitubo
Sumitomo Mitsui Banking Corporation

Modernizing a Global Treasury Management Platform

The Coca-Cola Company

Real-Time Social Intelligence

Let’s Work Together

I’m currently open to opportunities where I can help organizations solve complex CX challenges and deliver customer-centric innovation.

May I Show You My Portfolio?

Say hello and I’ll share the password.