Welcome!
I’m Brian Charlonis.
Customer Experience Analyst & Product Strategist
I help organizations turn customer data into action — improving journeys, building trust, and driving measurable business outcomes.
An American Fortune Global 500 wanted to host an internal AI and ML conference for their Business Managers, Developers and Designers
What I Do
I specialize in uncovering insights that improve digital experiences, increase customer satisfaction, and reduce friction across complex service ecosystems.
With over 11 years of experience leading CX and digital transformation initiatives in regulated industries like finance, healthcare, and insurance, I combine data analytics, design thinking, and business strategy to solve customer pain points.
My Expertise
CX Research & InsightsVoice of Customer programs, journey mapping, usability studies, stakeholder interviews, and behavior analytics
Data-Driven StrategyTranslating qualitative and quantitative insights into product and service design recommendations
Cross-Functional CollaborationPartnering with product, UX, engineering, and operations teams to align business goals with customer needs
Experience Design LeadershipLeading teams and workshops to drive transformation initiatives and deliver measurable value
Let’s Work Together
I’m currently open to opportunities where I can help organizations solve complex CX challenges and deliver customer-centric innovation.
May I Show You My Portfolio?
Say hello and I’ll share the password.