Resume

AUG 2024 – Present
Independent AI & Web3 Strategist / Investor

Focused on an intentional transition to deepen applied expertise in AI-enabled strategy, governance-aware system design, and emerging financial platforms.

• Developed and executed a structured learning and application plan to expand strategic fluency in AI, generative systems, and Web3 within enterprise and regulated contexts.
• Translated coursework and research into portfolio-ready case studies, emphasizing decision logic, human-in-the-loop design, and risk-aware system behavior.
• Built and curated a professional portfolio to articulate complex transformation work, emerging technology strategy, and executive-level decision-making.
• Continued independent investing and market analysis across traditional and digital assets to strengthen understanding of infrastructure, incentives, and adoption dynamics.

2012–2024
Associate Director / Senior CX & Product Strategist
Cognizant Technology Solutions

Led large-scale digital and experience transformation initiatives for Fortune 500 clients across financial services, insurance, healthcare, retail, and real estate.

• Served as a senior advisor to client stakeholders, translating business objectives and regulatory constraints into actionable product and experience strategies.
• Directed cross-functional teams spanning product management, UX, engineering, and data partners across multi-year transformation programs.
• Guided the application of AI, automation, and emerging technologies to improve customer experience, operational efficiency, and decision support—without compromising trust or compliance.
• Led discovery, framing, and delivery across multiple concurrent engagements, balancing innovation with enterprise delivery realities.

Select Enterprise Clients

Banking & Financial Services – Sumitomo Mitsui Banking Corporation (SMBC), World Bank Group (WBG), J.P. Morgan Chase, American Express, Wells Fargo, Discover Financial Services, Dun & Bradstreet, TIAA

Insurance – Prudential Financial, AIG, Aetna Medicaid

Healthcare – Edgepark Medical Supplies (Cardinal Health), Zoetis (Pfizer Animal Health)

Retail & Technology – The Coca-Cola Company, American Tire Distributors (ATD), AvalonBay Communities, Blue Triton Brands / Ready Refresh, Microsoft, EZ Corp, PepsiCo